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Payment:
All payments for Personal sessions and classes are to be made in
advance. Package / Course renewals are due at the last session of
the current package / course |
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Rescheduling appointments:
We understand that sometimes you may need to reschedule an
appointment. We will do our best to accommodate your request. If
we are unable to find an alternative time, and your request is
placed less than 24 hours prior to the appointment, you will
be charged for the appointment (except under special circumstances). |
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Group Training:
If a member of the group cancels or misses an appointment that group
member will forfeit that session regardless of any prior notice
given. |
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Cancelling or missing an appointment:
If you miss a scheduled appointment or cancel with less than 24
hours notice, you will be charged for the scheduled training session
(except under special circumstances). |
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Classes:
Are to be booked via Email (health@astarfitness.co.uk)
or Telephone (07540571480) if you book your place and fail to turn
up you may be charged or refused access next time. Children’s
classes from 8 – 14 years old and adult’s classes are ages 14+
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Cancelling or missing an appointment:
If you miss a scheduled appointment or cancel with less than
24 hours notice, you will be charged for the scheduled
training session (except under special circumstances).
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Trainer cancellation or missing an appointment:
In the event of unexpected absence, 8 hours notice will be
given to you. In the event of us missing a scheduled appointment, we
will credit you with 2 free training sessions / classes. If we are
absent due to a case of emergency you will be rescheduled with no
penalty to us. |
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Client holidays and absences:
We request 7 days advance notice be given of any prolonged training
absences. |
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Trainer holidays and absences:
We will provide you with at least 14 days notice for any prolonged
absences. We will discuss alternative training arrangements with
you. |
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Health concerns:
You must inform us of any relevant injury or illness and will obtain
a medical clearance from your medical specialist prior to beginning
(or restarting) training if there are any medical concerns. |
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Medical freeze option:
If you become ill or injured and have been advised by your doctor to
temporarily discontinue training, you may freeze any remaining
sessions for a period up to 3 months. |
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Session Validity:
6 pack is valid for 3 months from date of purchase,
12 pack is valid for 6 months from date of
purchase, and 18 pack is valid for 9 months from date
of purchase |
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Refunds:
You are allowed 2 sessions to ensure your satisfaction with our
service. If, after these 2 sessions you are dissatisfied with your
training for any reason you are entitled to a full refund on any
unused sessions (session's already undertaken will be charged for
at the casual rate). Also, if an emergency arises that prevents you
from continuing with your training permanently then you will be
refunded for any remaining sessions minus a £50.00 admin fee and any
sessions already undertaken will be charged for at the casual rate |
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Terms and Conditions:
The terms and conditions stated herein will automatically be carried
over to your new sessions upon expiry of the current package without
the need for a new agreement to be signed and dated. |
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Liability:
You accept that participating in exercise has a risk of causing
injury, both minor and potentially major |
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Advice:
All reasonable attempts have been made to provide accurate and
recent information, but it is not necessarily comprehensive, and
information is of a general nature only. The content and information
within the Website does not constitute advice and should not be
relied upon in making or refraining from making any decision. |
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Damages to equipment: Any damages to equipment supplied by A
Star Fitness will stipulate a full refund for product. |
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Travelling:
There could be added expenses for sessions further than 5 miles from
St. Asaph. |
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YOU ACCEPT THIS
RISK AND ACCEPT FULL RESPONSIBILITY FOR YOUR EXERCISE
AND TRAINING |
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You will in no way make
A Star Fitness or your trainer liable for any injuries or illness
sustained. You also agree that you have no undisclosed injury or
illness that may affect your ability to undertake rigorous exercise
and to the best of your knowledge you are ready and able to
undertake this exercise program. |
